Complaint Resolution

We have a free internal complaints resolution process that can be accessed by contacting us. If this process doesn’t resolve the complaint we have information about how to access available external dispute resolution schemes.

Steps to follow for complaint resolution

Step 1 - In most instances your complaint can be resolved by simply contacting us. You can talk to us by telephone, mail or email.
Phone: 1800 221 773
Mail: PO Box 282, Spring Hill, QLD 4000

Step 2 - If your complaint has not been satisfactorily resolved you may wish to take the matter further, you may lodge a complaint with the Australian Financial Complaints Authority:
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001.

Prefer to talk?
1800 221 773 New Policies
1300 658 390 Current Policies
13 10 13 Make a Claim